Introduction
At infodv.ca, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and safeguard your personal information in accordance with Quebec’s privacy laws, including the Act Respecting the Protection of Personal Information in the Private Sector and the federal Personal Information Protection and Electronic Documents Act (PIPEDA).
1. Information We Collect
We may collect the following types of personal information from you:
- Contact Information: Name, email address, phone number, mailing address.
- Account Information: Username, password, and profile details.
- Payment Information: Credit card details and billing address (processed through secure third-party payment processors).
- Usage Data: IP address, browser type, pages visited, and other technical details.
- Cookies: Small text files stored on your device to enhance your browsing experience (see the Cookies section for more details).
2. How We Use Your Information
We use your personal information for the following purposes:
- Account Management: To create and manage your account on infodv.ca.
- Service Provision: To provide the services and features offered on our platform.
- Payment Processing: To process your payments securely through third-party providers.
- Customer Support: To respond to your inquiries and provide support.
- Marketing Communications: To send you updates, promotions, and other relevant information (with your consent).
- Website Improvement: To analyze website usage and improve our services.
3. Consent
We will obtain your consent before collecting, using, or disclosing your personal information, except where permitted or required by law. By using infodv.ca, you consent to the collection and use of your personal information as outlined in this Privacy Policy.
4. Sharing Your Information
We do not sell or share your personal information with third parties, except in the following circumstances:
- Service Providers: We may share your information with third-party service providers who assist us in delivering our services (e.g., payment processors, hosting providers).
- Legal Obligations: We may disclose your information if required by law or to protect our legal rights.
5. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on infodv.ca. Cookies allow us to remember your preferences and provide a personalized experience. You can manage your cookie preferences through your browser settings.
6. Data Retention
We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. Once your information is no longer needed, we will securely delete or anonymize it.
7. Data Security
We take appropriate security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, so we cannot guarantee absolute security.
8. Your Rights
You have the following rights regarding your personal information:
- Access: You may request access to the personal information we hold about you.
- Correction: You may request that we correct any inaccurate or incomplete information.
- Deletion: You may request that we delete your personal information from our records.
- Withdrawal of Consent: You may withdraw your consent to our use of your personal information at any time.
To exercise these rights, please contact us at [insert contact email].
9. Data Breach Notification
In the event of a data breach that poses a risk of serious harm, we will notify affected users and the Commission d’accès à l’information (CAI) as required by Quebec law.
10. Privacy Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes through our website or by other means.
11. Contact Information
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at: [email protected]
12. Language
This Privacy Policy is available in both English and French. In case of any discrepancy, the French version shall prevail.